Cancellation Policy

Event Cancellation by SITE Florida & Caribbean

SITE Florida & Caribbean reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. If SITE Florida & Caribbean cancels an event, registrants will be offered a full refund.
Should circumstances arise that result in the postponement of an event, SITE Florida & Caribbean has the right to either issue a full refund or transfer registration to the same event at the new, future date.

Registration Cancellation by Participant

Unless specifically stated on registration materials, the deadline to receive a refund for your registration is 3 business days before the event.
Registration cancellations received prior to the deadline may be eligible to receive a refund less a $25 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Refunds will not be available for registrants who choose not to attend an event.
Cancellations will be accepted in writing only and must be received by the stated cancellation deadline.
All refund requests must be made by the attendee or credit card holder.
Refund requests must include the name of the attendee and/or transaction number.
Refunds will be credited back to the original credit card used for payment.
These above policies apply to all SITE Florida & Caribbean Events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

SITE Florida & Caribbean Goods and Product Refund/Return Policy

All returns of goods and materials purchased directly from the SITE Florida & Caribbean require prior authorization. Shipping and handling charges are non-refundable; Returns must be authorized by SITE Florida & Caribbean within 10 days of the invoice date. Within ten (10) days of purchase, we will replace, substitute or repair, at our sole discretion, any SITE Florida & Caribbean product that is deemed defective.
Products provided/sold by SITE Florida & Caribbean partners and affinity programs are subject to the return policy of the partner.
Products which are software or downloadable from any SITE Florida & Caribbean website or provided media (CD ROM, Memory Drives, etc) are non-refundable.